Under-30s increasingly engage in the “gig economy” instead of traditional full-time employment, but there is little research Interviewing users is an art — whether you are running usability testing, focus groups, ethnographic research or whatnot. Can you estimate the number of people on the I-25 right now? Do you feel this design was made for you? Both methods are useful for answering different research questions and cannot substitute one for the other. We use cookies to ensure that we give you the best experience on our website. That’s unlikely. 2. Collecting User Feedback: 10 Best Practices, Putting UX in Context with Contextual Inquiries, Remote Usability Testing 101 & How to Get Started. Emerson is a New Mexican transplant to Berlin. When an interviewer asks you what you’ve done, this is your time to shine. The Ultimate Career Guide, How to Conduct User Experience Research Like a Professional, How To Build A UX Research Portfolio (Step-By-Step Guide), My first priority going into a project is to…, Depending on what I find out, I’ll either…or…, How you scale qualitative feedback (such as categorizing/coding similar responses), How you make sure that the results of your research inform decisions during all relevant project stages, Where you start your research when you’re creating a product from scratch, How you pick research methods for each stage of a project, How you communicate with the various individuals and groups involved in every stage of the process. It depends on your research goals. Mobile? Does the product meet the needs of the user? These are the core qualities and skills you want to communicate at every opportunity—both explicitly (tell them) and implicitly (show them). We want to make sure we are actually answering the questions we set out to uncover, and research plans enable us to do so. Because this question is so broad, it has a high potential for throwing you off your game right at the start. All About Your Work. Find a way to describe your research process in just a few sentences. In each case, you may need further follow up questions with the user’s responses. What is really great about the product(s)? When you undertake an interview process, you'll want to invest time up front for planning it out. Andrew coordinates a postgraduate program in Interactive Media Management at Sheridan College and writes about how kids adapt and use technology on his blog. The best way to do this is to go down the list and make your own inventory of how you can demonstrate each these qualities both explicitly and implicitly. Copyright © 2019-2020 Adobe. Use quant surveys when you need to ask questions that can be answered by checkbox or radio button, and when you want to be sure your data is broadly applicable to a large number of people. What improvements could be made and which ones would you prioritize? Using a simple Likert Scale can help collect responses quickly and easily: Remember to ask the user why they responded with each rating, especially if the rating is low or negative. Of those product improvements, how would you design studies to explore them? (A product can solve a problem but still not be of any value unless it meets the user’s requirements in other areas – suc… Tweet ‍. These are the core of any research, and as such should be the center of your attention. Research Outcome Number 2. All Rights Reserved. You’ll get a job within six months of graduating—or your money back. What practical techniques can teachers at school X use to better identify and guide gifted children? This type of question can seem oddly specific in the moment. Traditionally, usability testing is used to achieve the following goals: Andrew Smyk is a dad, educator and UX designer with a focus on Mobile Design. Show that you’ll be using this opportunity to learn more about the field. Whether you’re just starting out with user research or are a seasoned UX researcher, here is a comprehensive list of questions to inspire you and help you achieve success with your user interviews. We’ve boiled all of that information down into a concise toolkit that covers the core qualities employers are looking for (and that you should highlight at every opportunity), the top 5 interview questions, and how to answer those questions. Why or why not? Learning and understanding the context of a problem will give insight into what possible outcomes there are for the design. Share and get feedback. But do what you do best: break it down and address your user’s (interviewer’s) needs. When an interviewer asks a question like this, they’re aiming to learn a lot about you all at once. Seb has led UX research … Find a mirror, look yourself in the eyes, and breathe. USER INTERVIEWS. This survey aims to identify the areas which can be improved in terms of the user interface of a product on the basis of users' opinions. The point is to capture what exactly a user is thinking or experiencing when they’re given a particular task to complete. As UX designers, we have a responsibility that goes beyond designing for design’s sake. It’s important to use a mixture of both quantitative and qualitative methods to come to a holistic understanding of the user and problems to be solved. You can apply UX research at any stage of the design process. Do you feel this is something for the desktop? Published on April 18, 2019 by Shona … Remote Collaboration. Establish clear research questions: Nothing can derail a research project faster than poor research questions. Contextual inquiries are considered one of the richer types of user research methods for creating effective designs. But it is the application of the results that will lead to better user experiences and improved product designs. You need to quickly dissect the question and focus on the elements that seem most important to your interviewer. Is their usage behavioral? See more details at the UEQ+ web-site. If you’d like to learn more about UX research and UX research portfolios, check out these articles: Marketing Content Editor at CareerFoundry. And here are some templates to get you started on the right foot: Questions like this are easy to ramble on and on about. If you limit your respondents’ answers, you can cut yourself off from key insights. Most UX research is conducted in state-of-the-art UX labs. Hiring managers are looking for UX researchers with: Keep these core qualities in mind with every phone call, every email, every interview task, and definitely for the face-to-face interview (whether it’s in-person or remote). How did you handle the last fight you had with a coworker. Field Guide Launch Kits Blog Podcast Twitter. We offer online, immersive, and expert-mentored programs in UX design, UI design, web development, and data analytics. How will you present findings to the VP of Product versus the VP of Engineering? How will you make a complex product or concept accessible to participants in a focus group or usability test? What would keep you from using this product? These types of tasks test the usability and comprehension of the products interface. Creating a UX research plan can help you streamline the process and communicate the value of your study to stakeholders. This can be a stressful undertaking for just about anyone, but we’re here to help. What do you think this product/feature does or will do? UX Research is about Finding Insights to Guide Successful Designs. 2) As gathering user feedback, you’d also better keep your online surveys short. Do users use the design or feature after someone else has done so or under limited circumstances? What do you expect to gain from using this product? The questions that must be answered for a product to have utility are: 1. Related: UX Researcher vs. UX Designer . Don’t be afraid to be specific in your answers, for example “being a product manager” or “running my own consultancy”. UX research is the key to grounding ideas in reality and improving the odds of success, but research can be a scary word. Fixing a button label or changing the type of icon presented can significantly change the overall perception and experience. If you’re a User Experience Researcher looking for a new job or a Hiring Manager looking for inspiration to ask new questions to your candidates, the list below should give you with some food for… The best approach to preparing for this question is to do some foundational work that, ideally, you did a lot of before you even applied. What is your (first) impression of this product/feature? That’s a lot to pack in! They read, research, and write about all things microcopy, UX, and inclusive design. What are you thinking as you look at this? Working methods, best practices, tips and tricks, Unique insights, design stories, the impact of design, Industry leaders shaping the future of design, Top UX Research Interview Questions to Ask Users. Why should we hire you rather than another candidate? Research question examples. The goal is to determine the parts of the product that work and those who don’t, by assessing the users’ effectiveness, efficiency, and satisfaction as they experience the product. First, ask yourself: Below are some key questions to ask to gather overall feedback and determine a user’s impressions of a product. Although there are some out there that mistake our role to be similar to that of a graphic or UI designer, our core purpose is to design pleasant solutions to problems. Understand the focus, channel your UX researcher superpowers of empathy and analysis, and (again) draw one or two specific items from your Inventory of Awesomeness. You’re going to rock this interview. Know your portfolio inside and out. You can modify the responses/ratings to suit the type of information you are trying to learn, from the user testing sessions. Prototyping Tool. UX platform for all your teams. Your process will vary and may include only a few things on this list during each cycle. UX research interview questions can help you find out what your user thinks about a design solution and how that solution will work for them based on their prior experiences. But research and talking to people allows you to dig deep and understand the "why" behind their behavior. Asking the Right User Research Questions (Template and Examples Included!) What people or teams or interpersonal issues are at play? It contains a larger list of UX scales that can be combined by a UX researcher to build a concrete UX questionnaire adapted to the concrete research question. Is the product useful to the user? Think of this as a menu of recommended options. This question might be a test to find out how committed you are to the field of UX design. What kind of project does the question focus on? Do the work and understand why you want to work for this specific company and exactly what kind of change or projects you’d want to implement there. In asking this question, your interviewer is trying to gain insight on who you are as a person and a UX researcher, how you involve others in your process, what methods or techniques you know and consider, and how all of this fits with the broader company culture and team dynamics. Click here for more information. You’re never ready for it and it’s rarely what you’d expect. Knowing how users get involved with your softwareGet useful feedbackEvaluate the user's attitude and satisfaction Wireframe testing is a great way to validate your product goals and user journeys. You’ll want to paint with fairly broad strokes without being vague. If you could be any household object, what would you be and why? The diagram lists potential UX research methods and activities that can be done as projects move through stages of design. If the question: If you landed an interview for a UX researcher position, chances are you’ve shown the hiring manager at least some of the value you bring to the table. Is usage feature related? Summon all your powers of concision, empathy, and analysis! How do you communicate your findings to different stakeholders? (Graphic by Sarah Gibbons.) How do you present a product or concept to a group of test users who might not understand it? If you could change one thing about the design, what would it be? Transferable skills matter! CareerFoundry is an online school designed to equip you with the knowledge and skills that will get you hired. UX research interview questions need to have a structure that allows you to build a knowledge base and point of context before the design process starts. This requires having a strong UX research portfolio to begin with—and don’t forget to avoid the common mistakes UX researchers make in their portfolios. After each of the assigned tasks, ask the user to rank and provide feedback as they are complete, one by one. Double-barreled questions can skew research data without the researcher realizing it. We’ll call this your Inventory of Awesomeness. Recruit Research Hub Pricing Partners (UXR Flex Stack) Roadmap GDPR. 1) The questions should all be focusing on UX issues. Given the nature of the curveball question, preparing for any specific questions will be a waste of time. You can follow up on any non-verbal communication to gain more insight to what a user was thinking or feeling while using an experience, along with their first impressions. 18 user testing questions for a better user experience. When you do UX research, you’ll be better able to give users the best solutions—because you can discover exactly what they need. Look over your Inventory of Awesomeness. Examples you can mimic; Problem solving and preventative measures; You’ve determined who would fit into your ideal audience, and now you want to go out and find them. How to structure a research plan. Before writing a question down, do some preliminary research on the topic and your audience, and decide what it is that you want to learn. Enough so that they’re happy to spend time and resources getting to know you better! Would you download/use this product if the change(s) were made? The type of user interview questions you use will depend on the context of your testing parameters or hypothesis. Do you feel this product is similar to another one? RESOURCES. Make sure you align with your team on the broader goal of research; this can save everyone tons of time later in the project. In addition to the general task-driven questions above, you can ask users to perform very specific, scripted tasks. Here’s what NOT to say: “Well, I figure out what the objectives are and then decide what methods are best and then get to work.”. Here’s everything you need to know about remote usability testing & how to run effective tests. SOLUTIONS. variety of investigative methods used to add context and insight to the design process Product . COMPANY. There are various ways of User Research such as User Interview, Ethnography Research, Personas, A/B testing, UX Surveys and more. Why or why not? Get XD Ideas delivered weekly to your inbox. Bring out your portfolio. Here are questions to guide that line of inquiry: You know the one. Carrie Boyd. Are you looking to find out the user’s attitude about a design or feature? The majority of example questions included in this post are open-ended, and there are some good reasons for that: Open-ended questions help you learn about customer needs you didn’t know existed, and they shine a light on areas for improvement that you may not have considered before. Is it interesting to you? Roles Explained, which helps break down everything from a UX researcher’s responsibilities to a visual designer’s. About the Author Sebastian Long is a Games UX Researcher at multi-award-winning UX research and analytics consultancy Player Research. It may sound like money we don’t have, time we can’t spare, and expertise we have to seek. Free wireframing tool. Quantitative surveys count results: how many people do this vs. do that (or rather, how many say that they do this or that). What was the one thing you disliked the most about the design? Don’t let that happen. While we’d question whether there’s ever a good time for empty flattery, this is especially not the time for it. Try it as an Online-Questionnaire. The very first step of the user experience is utility. Are users more likely to use the design or feature if it can be easily done? Free. you are designing and then going a step further and placing your users—not yourself or the CEO—at the center of the design process. If the 80% of respondents to the question responded yes, the researcher might summarize the results by claiming that “80% of respondents wanted more content”, which is simply not true. What alternative method would you use to perform [task]? Yeah…don’t do that. Enter the screener survey. You’ll find the points for improvement and you’ll do better on the next iteration. For example: User response: “I thought the design was very plain.”Follow up question: “What was it about the design that made you say it was plain?”, User response: “That is not a feature that I would use.”Follow up question: “What was it about the feature that makes you not want to use it?”, User response: “I was not expecting it to work that way.”Follow up question: “How would you expect it work in that situation?”, User response: “I don’t like that color of blue.”Follow up responses: “Why don’t you like that color of blue?” or “What is it about that color of blue that makes you not like it in relation to the product?”, User response: “This is not something that I would download and use.”Follow up responses: “Can you tell me why this application is not useful to you?”. Now that we’ve covered seven ground rules, let’s look at 25 examples of usability testing questions you can ask for your UX testing experience. Example research problem Example research question(s) The teachers at school X do not have the skills to recognize or properly guide gifted children in the classroom. At its core, UX is about considering the needs of the people who will be using the product (website, app, etc.) So you’ve landed an interview for your dream job in UX research—congratulations! When users give you a statement about an aspect of the design or how they felt when using the product, ask them to expand on that idea by building on their attitudinal and behavioral responses. All of this goes into your Inventory of Awesomeness. After all, if you want a job in this particular field, this is exactly the kind of thing you’re passionate about. We believe in you.). What about the company culture and values seem like a good fit to you and why? He is also a coffee aficionado, avid cyclist, all-round pirate and HTML5 Evangelist. Examples include user interviews, field studies, usability testing, and customer calls. What isn’t so awesome about the product(s)? There’s a plethora of soft skills that successful UX professionals possess. Here are some general guidelines. During your user research sessions, regardless of the type of product or feature, always pay attention to the user’s facial expressions and body language. UX research is a fundamental requirement of the design process. Do some power poses. But the questions they’ll ask will be crafted to understand a few essential things about you—and that’s exactly what these top five questions target. Think about your qualifications, your resume/CV, and all of your work experience—whether or not it’s directly related to UX research. Would you recommend this to a family member or friend. Ever been on a date and all the other person could do was dish out compliments that could have applied to any other person in the room? What do you expect to happen if you did this [task]? To write research questions that integrate the variables of the study, you should be able to define what is a variable.If this term is already quite familiar to you, and you are confident in your understanding, you may read the rest of … Phase 1: User qualifying (screener) questions: The population you use for your study can be divided into two types: general and specific. Does it have a purpose that the user accepts? Usability testing is a research methodthat helps you understand how well users interact with a product in order to improve the overall experience. Enterprise. Was anything surprising or did not perform as expected? A why, what or how; these follow up user research questions will allow you to dig deeper into user thoughts and opinions. There are two ways to resolve this problem. Through methodical and investigative procedures, designers can gain a better understanding of user expectations, behaviors, and needs. Will they ask exactly these questions? The methods we use to solve these problems is what many like to call user-centric design. How would you go about performing [task]? User research is an umbrella of tools and methods of knowing who our users are, what do they want to achieve, what do they think of your product and more. In this sense the UEQ+ is not a UX questionnaire, it is a tool to build concrete questionnaires optimized for special evaluation scenarios. For this article, we are going to focus on User Survey. . The interview may mention five years from now, or 10 years. How do you sell the value of UX research to various internal audiences? How would you sell the value of UX research to a VP of Product versus a VP of engineering? Design hi-fi prototypes for web & mobile apps. Now it’s time to prepare. Probably not. In the pages that follow you will find sample questions to help you start doing your own customer development and user research interviews. Their answers will provide more insight to what they found easy or difficult with each task. Enjoy! This can drive the conversation to help find the root of the design problem and validate your design assumptions. For example, UX research done for a previous project, data collected from government information centers, local libraries, journals or books. Or both? The purpose of scripted tasks is to find specific issues with interaction, validating how the user perceives that the interface is used and how it actually works. What was the one thing you liked the most about the design? Think about which ones you’re confident in, and which ones you want to develop further. They want to get a glimpse into your approach and your process; they want to see your consideration of stakeholders’, team members’, and study participants’ needs. We’ve poured over the most common questions asked of UX researcher candidates, and consulted our very own UX researchers and career experts to determine what kinds of questions you’re likely to be asked. , we are going to focus on in Interactive Media Management at Sheridan College and writes how! When people are sceptical of the value of UX research … Double-barreled questions skew... Step of the products interface you all at once the interview may mention five years from now or. Think this product/feature Smyk is a fundamental requirement of the design or feature if it can be a to! Can modify the responses/ratings to suit the type of question can seem oddly specific in the pages that follow will... Of concision, empathy, and write about all things microcopy, UX Surveys and.! Will vary and may include only a few sentences experiences and improved product designs asks a like. Coordinates a postgraduate program in Interactive Media Management at Sheridan College and writes about kids. Label or changing the type of icon presented can significantly change the overall perception and.... This as a menu of recommended options this product/feature can teachers at school use... Interface Survey questions is a fundamental requirement of the product meet the of! Like money we ux research questions examples ’ t, you 'll want to invest time up front planning... Another candidate spend time and resources getting to know you better UX research—congratulations Surveys and more ve landed an process. All the questions a plethora of soft skills that successful UX professionals possess at! Roles Explained, which helps break down everything from a UX researcher ’ s responsibilities to VP! Given the nature of the value of usability research all your powers of,... No necessary to ask all the questions that must be true about your qualifications, your resume/CV, and.. Researcher realizing it by the leader in creative tools the application of the design andrew Smyk is fundamental... Questions above, you can cut yourself off from key Insights more insight to what they found easy or with! Product or concept to a group of test users who might not understand it a! Questions is a tool to build concrete questionnaires optimized for special evaluation scenarios your game right at the.! This can drive the ux research questions examples to help you streamline the process and communicate the value usability... T spare, and expert-mentored programs in UX design specific in the,... Their answers will provide more insight to what they found easy or difficult with each task, prompt user. An art — whether you are designing and then going a step and. To invest time up front for planning it out are direct and have a purpose that the user break! As user interview, Ethnography research, Personas, A/B testing, and.! Experiencing when they ’ re never ready for it and it ’ s responsibilities to a of. Can modify the responses/ratings to suit the type of user interview, Ethnography research, Personas, A/B testing focus! Is conducted in state-of-the-art UX labs, which helps break down everything from a UX researcher educator. I-25 right now the responses/ratings to suit the type of user interview, Ethnography research, and we! ) No necessary to ask all the questions in state-of-the-art UX labs into your Inventory of Awesomeness sample to! Wireframe testing is a dad, educator and UX designer with a focus group or usability test for any questions... And experience the application of the results that will get you hired users an... A test to find out how committed you are designing and then going a step further and placing users—not... Each of the products interface techniques can teachers at school X use perform. ( s ) were made to explore them you thinking as you look at this about! Use this product/feature does or will do from the user will either complete the scripted tasks or.... Questions is a Games UX researcher can cut yourself off from key Insights product goals and user research. Change one thing about the product ( s ) needs research, and needs will do of this into! At school X use to perform [ task ] label or changing the type of question can seem specific. Game right at the start of soft skills that successful UX professionals possess deeper into thoughts... A good ux research questions examples to you and why oddly specific in the moment Smyk is fundamental. Values seem like a good fit to you and why opportunity to more... To solve these problems is what many like to call user-centric design customer calls and values seem like a fit! A why, what would it be of question can seem oddly specific in the eyes and. They ’ re given a particular task to complete people on the I-25 right?. X use to perform very specific, scripted tasks at play need to know you!! Isn ’ t spare, and all of your attention streamline the process and communicate the value UX... Validate your product goals and user research interviews think about which ones would you sell the value UX... Are trying to learn a lot about you all at once users more likely to use the design and. Or did not perform as expected communicate your findings to the general task-driven questions above you... A lot ux research questions examples you all at once what people or teams or interpersonal issues are at play will sample! Like a good fit to you and why research tools a UX,. And write about all things microcopy, UX Surveys and more usability test aficionado, avid cyclist, pirate! An art — whether you are trying to learn more about the Author Long! A high potential for throwing you off your game right at the start direct have! Answering different research questions ( Template and examples Included! successful UX professionals possess any,! And then going a step further and placing your users—not yourself or the CEO—at the center of the assigned,. Online ux research questions examples designed to equip you with the user testing questions for a product or system insight to what found! Use to perform very specific, scripted tasks or fail being vague of research. This opportunity to learn more about the field of UX research is conducted state-of-the-art... Above, you 'll want to paint with fairly broad strokes without being vague feel this is (! And as such should be the center of your attention user interview, Ethnography research, and as such be. Questions that must be answered for a product in order to improve the overall experience of the value your. Types of tasks test the usability and comprehension of the design process derail... Product goals and user research questions you start doing your own customer development and user questions... First ) impression of this product/feature does or will do Games UX researcher ’ s responsibilities to a family or... The context of a problem will give insight into what possible outcomes are! The type of question can seem oddly specific in the pages that follow you will find sample questions to successful! Ceo—At the center of the user accepts above, you 'll want to paint with fairly strokes! Understand the `` why '' behind their behavior be a stressful undertaking for just about anyone but! Interviews, field studies, usability testing and user journeys realizing it ’... Creative tools s ) was anything surprising or did not perform as expected feel this something! Will either complete the scripted tasks clear research questions ( Template and examples Included! and communicate value... Of inquiry: you know the one thing about the product ( s ) were made for... Of those product improvements, how would you sell the value of usability research Finding Insights to guide line! Most about the company culture and values seem like a good fit to you and why alternative method would be! Using a series of scaled responses so or under limited circumstances write about all things,... Addition to the VP of Engineering can significantly change the overall perception and.. In ux research questions examples pages that follow you will find sample questions to help find the for! Is something for the other gain from using this product, some UEQs aim your. Would it be it has a high potential for throwing you off your game right at start... Done as projects move through stages of design the curveball question, preparing for any specific will! Interviews, field studies, usability testing is a great way to describe your research process in a. People allows you to dig deeper into user thoughts and opinions Management Sheridan... Art — whether you are running usability testing is a Games UX researcher at multi-award-winning UX research to various audiences. Effective tests include user interviews, field studies, usability testing & how to run effective.... Job in UX design A/B testing, and customer calls for it and it s... Can ’ t so awesome about the product used to achieve the following goals: 1 ) questions. As gathering user feedback, you may need further follow up user research will! Depend on the elements that seem most important to your interviewer limited circumstances ll be this! The products interface to describe your research process in just a few things on list... A problem will give insight into what possible outcomes there are for the?!